Contact

One inbox handles everything: [email protected]. A real person reads it, usually within two business days.

Reporting a broken link

TikTok changes how it serves files fairly often, and something that worked last week can stop working overnight. If a download fails, send the link you tried, the tab you were on (Video, Audio, Photos or Story), and roughly what you saw — an error message, a spinner that never stopped, a file that would not open. That is enough to reproduce it.

Rights holders

Takedown and rights complaints go to the same address, but please read the takedown page first so your notice includes what it needs to.

Advertising and partnerships

Media kit requests and placement enquiries are welcome at the same address. Put "ads" in the subject line so it does not get lost behind the support queue.